Support volume on messaging apps overwhelms teams during peak periods. Governed automation resolves tier-1 work while keeping humans on exceptions.
We deploy routing agents that classify inbound WhatsApp messages, pull order and account context from CRM, and respond or escalate within defined SLAs. FAQ flows, order-status lookups, and appointment booking run automatically; refunds and complaints route to staff with full conversation history attached.
Every automated action logs to audit trails your team can review. CRM fields update in real time so sales and support share the same customer record — no duplicate data entry after the chat ends.
Enterprises in retail, F&B, and logistics commonly resolve 70–80% of tier-1 inquiries automatically while improving response times on connected channels. Staff focus on high-value conversations and edge cases.
Talk to us about a support automation pilot for your WhatsApp volume.
